Hello,The experience has been good. I've just placed another order and your team is working with me on a return item. Thank you, Tom Cavanaugh

The filters came quick nd I am happy...

The entire process went without a glitch

I have ordered several items and they all were exactly what I needed. Great quality! Fast service!

Had everything I was looking for at a great price. Shipped fast and I'm good to go.

Lots of helpful information and product availability, shipped and delivered promptly.

Very convenient to order on line since there are no master spa dealers close to home.

Great. Wonderful. Quick delivery

User friendly and easy to navigate.

Well packed, no damage, timely delivery.

Great products and fast shipping. Easy to order on line.

Had to get a jet, but....I ordered the wrong one. Oops! Called, got advised on return policy, and got the right replacement. Lesson learned.Overall, I have used MSP for about 15 years. Never a problem. Fast and accurate service. What more can you ask for?

Good selection and convenient

Great fast service. Parts were great.

the new filter works great, a game changer for sure.

Tech support helped me diagnose problem quickly and on a Saturday.

My order was accurate and on time.

The order was meticulously packaged and arrived earlier than expected.

The new part doesn't seem to fit even though the paper stayed otherwise

Shipped much faster than expected! Very happy with purchase

My initial order was damaged in transit. MasterSpa worked with me to replace the order in a timely manner.

Heard from local spa dealer that there are no local Master service agents. Possibly 1 for the entire NW area. Was not told that at purchase. Promised chemicals by cover delivery person but not received. 1st cover delivered had a hole in it.Rep. rescheduled twice to bring new cover. Overall feels a little 'sell and good luck'.

it was very fast and easy service. product was exactly what I ordered.

No problem got the parts that I needed the service Personnel guy was very helpful as I provided him my manufacturer date and model number and serial number and we were able to make sure that I ordered the right and correct parts

Bought hot tub from them and they have been very helpful

As a hot tub service provider your company always provides good information on what parts are needed and the ordering is easy